FAQ

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FAQ & Information
  • 1.HOW LONG CAN I GET THE FEEDBACKS AFTER WE SENT THE INQUIRY? 

    We will reply you within 12 hours in working day.

  • 2.ARE YOU A DIRECT MANUFACTURER OR TRADING COMPANY?

    We have our own factory and have 30 years experience to make chocolate machines.

  • 3.WHAT PRODUCTS CAN YOU OFFER?

    We produce the full set of chocolate machines such as chocolate conche, chocolate holding tank, chocolate moulding line, chocolate enrobing line etc.

  • 4.WHAT APPLICATIONS DO YOUR PRODUCTS RELATE TO?

    Our products are very professional. Basically, chocolate products on the market can be made by our machines.

  • 5.CAN YOU DO CUSTOMIZED PRODUCTS?

    Yes,we can do the  customized machines according to the customers’ drawings or samples.

  • 6.DO YOU HAVE SOME STANDARD PARTS?

    Yes,besides the customized parts,we also can offer some standard chocolate making machines.

  • 7.HOW ABOUT THE CAPACITY OF YOUR COMPANY?

    The annual output of chocolate conche is 300sets, chocolate holding tank is 500sets, enrobing line is 150sets.

  • 8.HOW MANY EMPLOYEES OF YOUR COMANY?WHAT ABOUT THE TECHNICISTS?

    We now have more than 200employees, including 20 engineers and 10 technicians.

  • 9.HOW TO GUARANTEE THE QUALITY OF YOUR GOODS?

    First of all, we will have the corresponding inspection after each process. For the finished machines, we will carry out the final inspection and provide the inspection certificate before leaving the factory.

  • 10.WHAT’S THE PAYMENT TERM?

    When we quote for you,we will confirm with you the way of transaction,FOB,CIF,CNF,etc. For mass production goods, you need to pay 30% deposit before producing and70% balance before delivery. After machines are finished, we will inform the customer and take photos and videos to customers .The common way is by T/T. L/C is also acceptable.

  • 11.HOW TO DELIVER THE GOODS TO US?

    Usually we ship goods by sea, because we are in Suzhou,and close to Shanghai port. It is very convenient for us to export by sea. Of course, if the customer's goods are urgent, we can also air freight.

  • 12.WHERE ARE YOUR PRODUCTS MAINLY EXPORTED TO?

    Our products are mainly exported to over 50 countries such as USA,Germany,Japan,Spain,Italy,UK,Korea,Australia,Canada, India, Malaysia and etc.